Legal Document

Return & Refund Policy

Last updated:  ·  Effective date:

Seller: Thalfyroclixarem, 45A Paul Matthews Road, Rosedale, Auckland 0632, New Zealand. Email: hello@thalfyroclixarem.world. Phone: +64 800 742 762. This policy forms part of our Terms of Service.

1. Overview and Statutory Rights

Thalfyroclixarem is committed to your satisfaction. This Return and Refund Policy sets out the conditions under which you may return Vascunex products and receive a refund or replacement.

This policy is in addition to, and does not limit, your rights under New Zealand consumer protection law, including:

  • The Consumer Guarantees Act 1993 (CGA), which provides guarantees that goods are of acceptable quality, fit for purpose, match their description, and are free from defects;
  • The Fair Trading Act 1986 (FTA), which protects consumers from misleading conduct and unfair practices.

Your statutory rights under the CGA and FTA cannot be excluded, restricted, or modified by this policy.

2. 14-Day Return Window (Change of Mind)

We offer a 14-day return period for change-of-mind returns. To be eligible for a change-of-mind return, the following conditions must be met:

  • The return request must be initiated within 14 calendar days of the date you received your order;
  • The product must be unopened and unused, in its original, undamaged packaging;
  • The product must be in a resaleable condition, with all seals, labels, and packaging intact;
  • You must provide proof of purchase (order confirmation email or order number).

Change-of-mind returns are not accepted for products that have been opened, partially used, or whose packaging has been damaged or tampered with. This restriction is in place for hygiene and safety reasons and is consistent with New Zealand consumer law.

3. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

  • Defective or faulty;
  • Damaged in transit;
  • Incorrect (not what you ordered);
  • Past its expiry date at the time of delivery;

you are entitled to a remedy under the Consumer Guarantees Act 1993. In such cases, you may choose from:

  • A full refund to your original payment method;
  • A replacement product;
  • A repair (where applicable).

For faulty or incorrect products, we will cover the cost of return shipping. Please contact us within 14 days of receiving the product and provide photographic evidence of the fault or damage where possible.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Email us at hello@thalfyroclixarem.world or call +64 800 742 762 within the applicable return window. Include your full name, order number, reason for return, and (for faulty products) photographic evidence;
  2. Await authorisation: We will review your request and respond within 2 business days with a Return Merchandise Authorisation (RMA) number and return instructions;
  3. Package the product: Securely package the product in its original packaging. Include your RMA number and a copy of your order confirmation inside the package;
  4. Ship the product: Send the product to the return address provided in our authorisation email. We recommend using a tracked shipping service. For change-of-mind returns, return shipping costs are at your expense. For faulty or incorrect products, we will provide a prepaid return label;
  5. Confirmation: Once we receive and inspect the returned product, we will notify you of the outcome within 3 business days.

Return Address: Thalfyroclixarem, 45A Paul Matthews Road, Rosedale, Auckland 0632, New Zealand.

5. Refund Processing

Once your return has been received and approved, refunds will be processed as follows:

  • Refunds are issued to the original payment method used for the purchase;
  • Processing time: within 10 business days of receiving and approving the returned product;
  • You will receive an email confirmation when your refund has been processed;
  • Please allow additional time for your bank or payment provider to process the refund (typically 3–7 business days after we issue it).

For change-of-mind returns, the original shipping cost (if charged) is non-refundable. For faulty or incorrect products, the full amount including original shipping will be refunded.

6. Non-Returnable Items

The following items are not eligible for return under our change-of-mind policy:

  • Opened or partially used products;
  • Products with broken seals or tampered packaging;
  • Products returned without prior authorisation (no RMA number);
  • Products returned more than 14 days after receipt (for change-of-mind returns);
  • Products that have been stored incorrectly or damaged due to misuse.

These exclusions do not affect your rights under the Consumer Guarantees Act 1993 in relation to faulty or defective products.

7. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the original product (subject to eligibility) and place a new order. Refunds for eligible returns will be processed as described in Section 5.

8. Orders Not Received

If your order has not arrived within the estimated delivery timeframe (5 business days from dispatch for New Zealand addresses), please contact us at hello@thalfyroclixarem.world with your order number. We will investigate with our logistics partner and, where the order is confirmed lost, arrange a replacement or full refund at no additional cost to you.

9. Cancellations

You may request cancellation of an order before it has been dispatched. To cancel, contact us immediately at hello@thalfyroclixarem.world or +64 800 742 762 with your order number. If the order has already been dispatched, you will need to follow the return process outlined in Section 4.

10. Consumer Guarantees Act – Major and Minor Failures

Under the Consumer Guarantees Act 1993:

  • If a product has a major failure (e.g. it is substantially unfit for purpose, unsafe, or significantly different from its description), you may choose to reject the product and receive a full refund, or keep the product and receive compensation for the reduction in value;
  • If a product has a minor failure (e.g. a minor defect), we are entitled to remedy the failure by repair, replacement, or refund at our election.

These rights are in addition to any rights under our voluntary return policy.

11. Contact Us

For any questions about returns, refunds, or your consumer rights, please contact us:

For independent advice on your consumer rights in New Zealand, you may contact: